Problems with Neighbours?  In Waverley (Surrey) or East Hampshire?

We help You find Solutions

Our service is free, professional and independent

Contact us to talk it through:  Phone 0845 223 5301 or e-mail

PO Box 179 Farnham, Surrey GU9 9YG                Website:

 Download our referral form to get the Mediation Process going

For more information click on the links below

What is Mediation?

What sort of disputes can be dealt with by Mediation?

How is Mediation organised?

What can I do if I have a dispute?

Why consider Mediation?

What do the Mediators do?

What happens at the Mediation meeting?

How do I know any agreement will be kept?

What if no agreement is reached?

Who are the mediators?

What is Mediation? 

Mediation helps people in dispute reach an understanding and/or agreement which satisfies everyone involved.  Disagreements can be sorted out quickly without the expense and trouble of court action.  The service is impartial and confidential (unless someone's safety and well being are at risk).


What sort of disputes can be dealt with by mediation?

Conflicts between neighbours such as:

Noise - Verbal Abuse - Rubbish - Children's behaviour - Pets - Parking - Boundaries - High hedges

We also deal with Community conflicts, Organisations and Clubs, Issues between residents and local businesses, family disputes


How is mediation organised?

We are an independent voluntary organisation and receive referrals from individuals or through local community organisations such as local authorities (planning and housing), police, citizens advice bureau.


What can I do if I have a dispute?

Consider carefully what you would like for the future.  Then, if possible, pick the right moment to approach the others involved or arrange a time to meet.  Try to look for common ground and a clear solution.


Why consider mediation?

If discussing things together has not worked, you might consider going to Court, but this has drawbacks:

  • the law may not be clear or may not cover your case
  • it could be expensive and take a long time
  • it may further damage relationships

What do mediators do?

Mediators help people in dispute find a solution that suits everyone involved.  They keep the discussion confidential and will usually:

  • visit everyone concerned, listen to what's been happening and what's wanted for the future
  • arrange a confidential joint meeting in a neutral, local place - provided both parties agree to this

What happens at the mediation meeting?

Before the meeting starts, the mediators will explain the process and ask everyone to agree to some basic rules, such as listening without interrupting, and using respectful language.

Each person then talks about the problem as they see it.  The mediators aim is to make sure that everyone understands what has been said.

Thye will identify the issues that need to be sorted and what needs to happen next.  The solutions always stay with the people involved, not the mediators.


How do I know the agreement will be kept?

Once an agreement is reached it can be written down and signed; demonstrating commitment to moving forward.

This agreement cannot be enforced like a legal judgment, (unless everyone agrees they want it to be) and it will not affect your legal rights.


What if no agreement is reached?

There may still be positive results, even if a full agreement cannot be reached, such as:

  • a clearer idea of what the real problem is
  • reaching a partial agreement
  • adjusting behaviours that have caused problems in the past
  • an opportunity to discuss things again at another time
  • feeling listened to by others, perhaps for the first time


Who are the mediators?

The mediators are unpaid volunteers from the local community, with special training and qualifications in mediation skills.

Mediators are impartial and won't take sides.  They have no formal or legal authority and represent no official body.



















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